Frequently asked questions

Yes

We ship from our location closest to the customers address:

For european orders, we ship from within Europe.
For US orders, we ship from within the US.
For AUS orders, we ship from within Australia.

Orders take up to 1 week to arrive. During busy periods, delivery can take 10–14 days.

All orders are handled and shipped out from our warehouse either the same day or within a few days.
Please allow extra time for your order to be processed during holidays and sale seasons. We process orders every day of the week.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 6 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund if eligible - otherwise store credit or exchanges. Please refer to our return policy.

You'll find your tracking link in the shipping confirmation email. Can't find it? Check your spam folder or email us with your order number.

If you don't receive your order or if the courier has claimed delivery of a not-delivered order, contact us at info@frased.com for more information.

The prices displayed on our site include all tax, which means you are not going to pay for any extra duties and taxes upon receiving your order.

We accept all major credit cards (VISA, Mastercard, AMEX, etc).

We also accept PayPal & payments through "shop pay".

You have 14 days from delivery to request a return. The item must be unworn, unwashed and have its neck tag attached. See our return policy for the full conditions.

In order to return an item, you must ship it back to us in new condition and with tags.

Please contact us at info@frased.com for scheduling the return.

Yes, and on-sale items are by default only returned for refunds in store credit or exchanges.

If returning an item bought not on sale, you will be eligible for a refund.

The refund will be credited to your original form of payment. Refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Note that on-sale items are by default only returned for refunds in store credit or exchanges.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Check the size guide on the product page and compare the measurements with a tee or hoodie you already own. The product page also includes fit and model details. If you're unsure, email us and we'll help you choose.

Follow the care instructions sent by mail or read the recap here:

For all pieces; wash inside-out cold with similar colors and dry gently. Avoid ironing straight on the print and use a steamer instead.

Yes. We create the quotes' visual designs and layouts ourselves. You can see more of the process in the Journal. Buy through frased.com to make sure you're getting a FRASED original.

You can email us at info@frased.com where our customer service team will be happy to help you with whatever you need!

You can read our full shipping policy and return policy here.