Refund policy

We understand that sometimes your order isn't quite right — and that's okay.
At Frased, we've made returns simple & flexible.
Eligible items can be returned for an exchange or store credit.

Return Window: 14 days from delivery
Return Options: Exchange or Store Credit
Refunds: Available for non-sale items

 

Processing Time

Once your return is received at our warehouse, your exchange or store credit will be issued within 7 business days. If there is an issue with your return upon arrival, you will be contacted by info@frased.com

Store credit is issued via email — it never expires and can be used on any future order.

Return Window

Returns must be submitted within 14 days of delivery.

Returns requested outside this period or that don't meet policy criteria will not be accepted.

Return Conditions

All returned items must meet the following standards:

Items must be in new condition — unworn, unwashed, and free of stains, pet hair, or other signs of excess usage.

Neck tag must still be attached to the product.

The item and its packaging must both be in good shape.

 

Start Your Return

To start a return or modify your order, you can contact us at info@frased.com. 

Modifying your order can be done up to 6 hours of ordering. You’ll also need the receipt or proof of purchase and by pictures. 

If your return is accepted, we’ll send you instructions on how and where to send your package - the return cost is payed by the costumer unless something out of the ordinary has taken place or is agreed upon.
Items sent back to us without first requesting a return will not be accepted. 

 

Damaged or incorrect product

If your order arrives damaged or incorrect, we'll make it right. Please contact us within 14 days of delivery and include clear photos of:

The item

The packaging

Once approved, a replacement will be shipped for the same item and size. If any damage is reported after the 14-day period, Frased is not responsible. If the required images cannot be provided, Frased will be unable to fulfill your request.

 

Refunds

For all refunds, if approved, you’ll be automatically refunded on your original payment method within 10 business days after recieving the confirmation of the returned order/item.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve sent the money your way, please contact us at info@frased.com.